Refund Policy

Most of our work is custom and done in milestones, so refunds depend on how far a project has progressed. Our aim is simple: you should only ever pay for work we've actually done for you. Every project has a fixed quote and a payment schedule in its proposal, so you always know where you stand.

If you cancel within 7 days of paying your first instalment, and we haven't started work on your project yet, we'll refund that payment in full.

After 7 days, or once planning and research have begun, the first instalment covers that early work and the time we've reserved for your project, so it's refunded only for any part that hasn't been used.

If you decide to stop a project that's already under way:

• milestones you've approved are final and not refundable;
• work in progress on the current milestone is charged for the part completed, based on that milestone's value in the proposal;
• anything you've paid beyond that is refunded to you;
• we hand over all the work you've paid for, so nothing is lost.

Before cancelling over a problem, please talk to us. Most concerns about direction, quality or timing can be fixed — and revisions within the agreed scope are always included.

• Third-party costs paid on your behalf — domain names, hosting, software licences, premium plugins, fonts, stock images and app store fees. These go to other companies, but you keep whatever was bought.
• Completed work you've approved — designs, pages or features signed off at a milestone.
• Monthly support and maintenance for a month already started. You can cancel a plan at any time, and it simply won't renew.
• Rush or priority fees, once the faster timeline has been delivered.

If we ever have to cancel a project for reasons on our side, we'll refund everything you've paid for work that hasn't been delivered, and hand over all completed work so another team can continue.

• Email billing@infitus.in with your name, invoice number and the reason for your request.
• We'll review it and reply within 5 working days with the amount we'll refund and how we worked it out.
• Once approved, the refund is sent to your original payment method. It usually reaches your account within 5–7 working days, depending on your bank.

Questions about a payment? You can also call us on +91 62976 39011.

If you think you've been charged incorrectly, please contact us before raising a dispute with your bank or card provider — we can usually fix it much faster. Our Terms & Conditions explain how disagreements are resolved.